Shipping policy

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, along with a tracking number to monitor its progress.

Shipping Rates & Delivery Estimates

Because our items are shipped globally through our trusted fulfillment and manufacturing partners, delivery times may vary depending on your destination country.

• Standard Shipping: Estimated delivery typically takes 10 to 20 business days after processing.

• Please note that these are estimated delivery times and are not guaranteed. Delays can occasionally occur due to high order volumes, postal service backlogs, international customs clearance, or holidays.

Customs, Duties, and Taxes

Nuvovia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Lost, Stolen, or Delayed Packages

Once an order is transferred to the carrier or fulfillment partner, we are not directly liable for transit delays or lost/stolen packages. However, if your tracking information shows an issue or your package has not arrived within a reasonable timeframe, please reach out to us at jameswoq73@gmail.com and we will do our best to help you resolve it with our fulfillment partners.

Contact Us

If you have any questions regarding your shipment, please contact us at jameswoq73@gmail.com.